Need Help? Ask the Library Helpline
This is the University of Padua Library Helpline. If you have a library-related enquiry, please contact our Helpline. We'll help you find the answers to all your library questions!
Before contacting the Library Helpline
Before contacting the Library Helpline, please explore our website — you may find a solution to your problem right away!
Also, remember that the University Library System organizes workshops on the use of digital resources offered by the University network and the Paduan Library System discovery service. These workshops operate on different levels of discussion and are open to anyone interested in finding out more about online bibliographic research methods.
- Sign in using the University of Padua e-mail account (name.surname@unipd.it or name.surname@studenti.unipd.it)
- Select language preferences, if needed
- From the drop-down list select the topic or #17 English language users
- Submit your question as clearly and in as much detail as possible
Our staff will contact you within 3 working days.
Register and ask the Library Helpline
Registration is needed for users with an e-mail address other than @unipd.it.
- Sign in
- Select language preferences, if needed
- From the drop-down list select the topic or #17 English language users
- Submit your question as clearly and in as much detail as possible.
Our staff will contact you within 3 working days.
Getting help
- Bibliographic information
- GalileoDiscovery and online bibliographic resources
- Off-campus connection to online bibliographic resources (Auth-proxy service)
- Information on academic research and submission of documents and data in institutional archives
- Information on academic publishing, copyright, and Open Science (Open Access, Open Data)
- Information on the libraries of the Paduan Library System
- Information on services of the University Library System
- Information on Phaidra, a comprehensive university digital asset management system with long-term archiving functions
- Information on Movio, a platform for digital exhibitions
- Information on training workshops organized by the libraries
- Malfunction reports
- Suggestions and complaints
- Other